Job Vacancy

IT Services Manager

Duties and Responsibilities:

  • Assist the admissions, records, and registration procedures of the school.
  • Monitor and maintain the school IT Infrastructure.
  • Monitor and maintain the school email system (Microsoft Office 365).
  • Install and configure computer hardware, operating systems and applications (Desktops, Laptops & Servers).
  • Monitoring and maintain data systems and networks.
  • Monitor and enable school telecommunication networks and systems (eg. Ooredoo)
  • Support school users through a series of actions, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
  • Replacing parts if required.
  • Provide daily support, including procedural documentation and relevant reports.
  • Support the rollout of new applications.
  • Set up new users’ accounts, profiles and resolve with password issues.
  • Prioritize and manage open cases effectively.
  • Test and evaluate new technologies to meet school requirements.
  • Provide recommendations to improve the organization’s IT systems.
  • Monitor the Internet and email usage of school users.
  • Install, configure & troubleshoot Promethean Boards and guide/teach the users through its features and usage.
  • Install/Configure “Microsoft Classroom” to meet the requirements suggested by school IT Committee.
  • Prepare all IT support for school activities like (Debates, Assembly Hall Presentations, Auditorium Presentations, Conferences… etc.) and support the activities with required IT tools.
  • Support and communicate with parents and students to guide them through RENWEB usage (User Creation, Resetting Passwords, Viewing Student Information …etc.).
  • Update the school SMS System and communicating with parents by sending announcements and notifications (Using the SMS System).
  • Check & patch required Microsoft updates on all school desktops and staff laptops.
  • Install required Microsoft Office applications and configuring their updates.
  • Manage “Shutting Down” procedures in case of emergencies (Like Electricity Shutdown).
  • Assist in installing required applications on school’s tablets based on education and teachers’ requirements.
  • Install and Deploy Symantec End Point Protection

Qualifications:

  • Bachelor’s degree in Computer Science/Engineering (Master’s degree preferred).
  • Minimum of 5 years’ experience in IT services.
  • Minimum of 3 years’ experience in K-12 IT support.